Let pawsitive vibes Groom Your Pet to Perfection

• WE WANT THE BEST EXPERIENCE FOR YOUR DOG 

With us, your dogs welfare comes first. If they arrive with a matted coat, it's almost impossible to de-matt the coat while keeping the dog comfortable . We will shave the dog short if we deem necessary as matting can cause significant pain. This is always carried out with your dog's best interest,

Depending on how severe or close to the skin the matts appear, it's possible haematomas may appear. It is also possible that the skin may be caught by the grooming equipment causing small superficial wounds.

We do not accept any liability for such grazes as they are unavoidable during the welfare groom. We will try our utmost best to contact you prior to shaving the coat . If you are unreachable, it is at our discretion on whether to go ahead with shaving the coat. Before, During and after pictures and or video will be taken.

Clipping of the matted fur can cause damage to our equipment and requires additional matting fees will to be added. This will be communicated with you prior to collection of your dog. See additional charges & fees

   PLEASE CHECK  TO ENSURE YOUR DOG IS FREE FROM FLEAS & TICKS PRIOR TO YOU GROOMING APPOINTMENT THIS CAN AFFECT :

• THE SAFETY OF OTHER DOGS
• HYGIENE OF THE SALON
• SCHEDULED TIMINGS
• A DECONTAMINATION OF THE SALON AND EQUIPMENT
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4. Matted Coats

• Severely matted coats may need to be shaved for your pet’s comfort and safety. Shaving can result in skin irritation or minor cuts due to the proximity of mats to the skin 
• we will explain the  risk and expected out comes before starting
• any decision to shave down mats will be made in the dogs best welfare and safety 

WE TAKE NO LIABILITY FOR 

MINOR CUTS   NICKS     IRRITATIONS   INFECTION.    BURNS OR SORES  DURING OR ATER A SHAVED DOWN MATTED DOG

AFTERCARE IS DOWN TO YOU THE OWNER WE WILL ADVISE  ON AFTERCARE 

• De-matting is often painful and stressful for pets. If shaving is necessary, we will inform you beforehand. You agree to this procedure if it is deemed the most humane option.
• Regular grooming is recommended to prevent matting and maintain your pet’s coat health
• matted areas may hide underlying skin condition 

WHEN TO SEEK VETERINARY ADVISE:

if you notice a persistent redness, swelling bleeding oozing or your dog shows sign of severe  pain 

if  new skin lesions or signs of infection appear after grooming shave down

see our additional charges & fees for a decontamination of the salon and equipment 

• Senior Pets and Pets with Medical Conditions
• Grooming senior pets or pets with medical conditions carries a higher risk of stress or injury.
• By bringing your pet to us, you acknowledge and accept these risks. We recommend discussing any concerns with your veterinarian before booking an appointment.

Behaviour and Aggression

• Pets exhibiting aggressive behaviour may require special handling or additional safety measures, such as muzzles or restraints.
• If we determine that a pet poses a danger to itself, our staff, or other pets, we reserve the right to discontinue the grooming session. Any services rendered up to that point will be charged

We carry a variety of pet supplies including food, treats, toys, and grooming tools. Our knowledgeable staff can help you find the right products for your pet's needs.