With us, your dogs welfare comes first. If they arrive with a matted coat, it's almost impossible to de-matt the coat while keeping the dog comfortable . We will shave the dog short if we deem necessary as matting can cause significant pain. This is always carried out with your dog's best interest,
Depending on how severe or close to the skin the matts appear, it's possible haematomas may appear. It is also possible that the skin may be caught by the grooming equipment causing small superficial wounds.
We do not accept any liability for such grazes as they are unavoidable during the welfare groom. We will try our utmost best to contact you prior to shaving the coat . If you are unreachable, it is at our discretion on whether to go ahead with shaving the coat. Before, During and after pictures and or video will be taken.
Clipping of the matted fur can cause damage to our equipment and requires additional matting fees will to be added. This will be communicated with you prior to collection of your dog. See additional charges & fees
PLEASE CHECK TO ENSURE YOUR DOG IS FREE FROM FLEAS & TICKS PRIOR TO YOU GROOMING APPOINTMENT THIS CAN AFFECT :
4. Matted Coats
WE TAKE NO LIABILITY FOR
MINOR CUTS NICKS IRRITATIONS INFECTION. BURNS OR SORES DURING OR ATER A SHAVED DOWN MATTED DOG
AFTERCARE IS DOWN TO YOU THE OWNER WE WILL ADVISE ON AFTERCARE
WHEN TO SEEK VETERINARY ADVISE:
if you notice a persistent redness, swelling bleeding oozing or your dog shows sign of severe pain
if new skin lesions or signs of infection appear after grooming shave down
see our additional charges & fees for a decontamination of the salon and equipment
Behaviour and Aggression
We carry a variety of pet supplies including food, treats, toys, and grooming tools. Our knowledgeable staff can help you find the right products for your pet's needs.
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