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PAYMENTS, BOOKING DEPOSIT & REFUND POLICY
BOOKING/PAYMENTS/REFUND/CANCELLATIONS INFO:
- when booking a deposit is required at time of booking to secure your appointment
- we except cash, card and bank transfer
- deposits are applied towards total cost of service
- cancellations made with less than 48 hours or more notice will be eligible for a full refund or credit towards a future service
- cancellations made with less than 48 hours notice are non refundable and non-transferable.
- If you do not attend the scheduled appointment and do not contact us the deposit will be retained as full payment for the reserved slot
- rescheduling if your need to reschedule, please notify us as soon as possible.deposit may be applied to the new date subject to availability
- special circumstances we may consider discretionary refunds or credit in case of emergency or verified exceptional circumstances such decisions are at the sole discretion of furreal pawsitive vibes owner
- OVER 48 HOURS LATE PAYMENT A 10% LATE PAYMENT FEE WILL APPLY
- Disputes
- If you are dissatisfied with any aspect of our service, please let us know immediately so we can address your concerns and improve our service to you the customer
ADDITIONAL FEES AND CHARGES:
PAYMENTS & SATISFACTION POLICY:
We're a small, independent, home-based business dedicated to keeping all our clients satisfied:
- Payment method: We currently accept cash card and bank transfer
- Customer satisfaction: If you're not satisfied with the groom or level of service provided, Please contacts us. We are happy to discuss and resolve any issues fairly and promptly.
- Final groom cost: We will communicate the price before the groom starts and if any changes should occur during the groom we will also communicate this to you. ensuring we deliver a quality result that meets your expectation.
PLEASE TAKE A MOMENT TO READ OUR GROOMING POLICIES TO MAKE SURE YOU ARE FULLY INFORMED ABOUT POTENTIAL ADDITIONAL CHARGES:
AS OUTLINED IN OUR TIME KEEPING POLICY, ADDITIONAL FEES WILL APPLY FOR NO SHOWS, LAST MINUTE CANCELLATION THESE FEES ARE AS FOLLOWS:
- NO SHOW WITHOUT PRIOR NOTIFICATION: A fee of 100% of the grooming cost will apply
- LATE CANCELLATION: A fee of 50% of the grooming cost will apply
- LATE PET COLLECTION: A fee of £20 will be charged for every 30 minutes past the scheduled pick-up time
DECONTAMINATION OF THE SALON & EQUIPMENT DUE TO FLEA/TICK TREATMENT BEING REQUIRED :
- A fee from £20 will be applied if fleas are found on your pet plus £20 CLEANING FEE FOR EQUIPMENT AND SALON
- MATTING FEE: A fee from £20 will be applied for matting with possible further charges if equipment is broken during the de-matting/shaving of your dog please see our matting policy
To keep our grooming schedule fair and efficient for all dogs and their families please do not:
- No-show or cancellations with less than 48 hours' notice disrupt our day and can prevent another pup from getting a slot
- Late cancellation reduces the opportunity to fill the appointment with another client
- Late pet collections keeps the groomer tied to a single appointment, delaying the next bookings and increasing wait time for others
These situations can impact our ability to run on time, manage supplies, and ensure the best care for every dog
SCHEDULE / TIME KEEPING POLICY:
We have a 15-minute cut off time period for late arrivals, if you are running late please inform us at the earliest possible time, at the salon to let us know. If you arrive after the cut off, the appointment will be classed as a missed appointment, our cancellation policy will apply.
We ask that you collect your dog promptly after receiving our notification saying your dog is ready collection. Additional charges will apply for late collections. however, if you need to request a late drop off or collection, please discuss in advance .
WE APPRECIATE YOUR UNDERSTANDING AND CO-OPERATION. GIVE US A CALL OR SEND A MESSAGE, IF YOU EVER NEED TO ADJUST YOUR APPOINTMENT, PLEASE CONTACT US AS SOON AS POSSIBLE SO WE CAN HELP RESCHEDULE
SAFE & COMFORTABLE ENVIROMENT
Our grooming salon is designed to provide a safe and comfortable environment for your pets. We use only pet-friendly products and equipment, and ensure that your pet feels relaxed and at ease during the grooming process.
FEEDING & TOYS
- FEEDING: Please continue to feed your dog at their normal time, but please try to avoid feeding them immediately before their grooming session to prevent any discomfort.
- TOYS: Bring along any favourite toys, blankets or treats that may help your dog feel more comfortable in the grooming environment. This is especially helpful for anxious dogs.
