ADDITIONAL FEES AND CHARGES:

For cancellations and missed appointments, please see our Deposits and Price Guide page.

LATE PET COLLECTION: A fee of £20 will be charged for every 30 minutes past the scheduled pick-up time 

DECONTAMINATION OF THE SALON & EQUIPMENT DUE TO FLEA/TICK TREATMENT BEING REQUIRED :

 If fleas are discovered during your dog's appointment, an additional £20 fee will apply

A matting fee starting at 20 pounds may apply where extra time and care are needed. Any exceptional additional charges, including equipment-related costs, will be discussed and agreed with you before they are applied. 

please see our matting policy

SCHEDULE / TIME KEEPING POLICY:

We have a 15-minute cut off time period for late arrivals, if you are running late please inform us at the earliest possible time, at the salon to let us know. If you arrive after the cut off, the appointment will be classed as a missed appointment, our cancellation policy will apply.

We ask that you collect your dog promptly after receiving our notification saying your dog is ready collection. Additional charges will apply for late collections. however, if you need to request a late drop off or collection, please discuss in advance .

WE APPRECIATE YOUR UNDERSTANDING AND CO-OPERATION. GIVE US A CALL OR SEND A MESSAGE, IF YOU EVER NEED TO ADJUST YOUR APPOINTMENT, PLEASE CONTACT US AS SOON AS POSSIBLE SO WE CAN HELP RESCHEDULE